Please allow up to 2-3 weeks for your items to be dispatched.
Timescales are all stated on the item page.
Everything is handmade to order.
In the unlikely event that your item is lost or damaged during post, we are not responsible however we will do our utmost to help you track your item.
Little Theo Makes do not accept responsibility for delivery delays, should an item not arrive to you by the date requested a discount or refund will not be given.
Free standard Royal Mail postage is offered unless stated otherwise.
International shipping can be arranged on request, please contact us for a quote.
RETURN & EXCHANGE POLICY
If you have recieved your item & you are not 100% happy please follow the steps below for the returns & exchange policy.
Returns/exchanges can only be processed within 7 working days from dispatch.
Returns/exchanges cannot be accepted on personalised items unless there is a fault.
1. Please send me an email explaining why you are not happy including your order number & name.
2. I will reply to your email within 48 hours with instructions.
3. Once I have cleared your return/exchange return your item to me.
4. Once I have recieved the item back I will then process your return/exchange.
Please note: Returns Postage will be at the cost of the customer.